At Tessa Make, we are committed to delivering your creative essentials with care and reliability. We offer worldwide shipping for all our jewelry-making, knitting & sewing, painting & drawing, and woodworking supplies.
Order Processing
All orders are processed within a standard timeframe after order confirmation. You will receive an order confirmation email once your purchase is complete. Once your order is packed and ready to ship, we will notify you with shipping details and tracking information (where available).
Shipping Confirmation and Tracking
After your order is shipped, you will receive a shipping confirmation email. This email will include tracking information if tracking is available for your region or shipping service. Please allow some time for the tracking number to become active.
Shipping Charges
Shipping fees are calculated based on the destination and the weight or size of the package. All applicable shipping costs will be clearly displayed at checkout before you confirm your order.
Undeliverable or Refused Packages
If a package is returned to us due to an incorrect address or refusal at delivery, we will contact you to arrange redelivery. Additional shipping charges may apply in such cases.
Lost or Damaged Packages
If your order is lost or arrives damaged, please contact us at [email protected] within 3 days of receiving the package. Include your order number and photos (if damaged) so we can investigate and resolve the issue as quickly as possible.
Contact Us
If you have any questions about our shipping process or need help with your order, feel free to reach out to us at [email protected].